We are currently only accepting orders via our website for collection from our shop or for delivery to the following postcodes: SW1V, SW1P, SW1E, SW1H.

Collection & Delivery

Collection:  Orders made within our shop opening hours will be available for collection by the next working day or within two working days if made out of hours.

Delivery:  Orders will be delivered within two working days of the order being made.

Our minimum order value for free local delivery orders is currently £15.

We will confirm receipt of your order and then contact you once it is ready for collection or to arrange a convenient delivery time.  Should we be unable to fulfil your order within the timeframes specified above then we will advise you accordingly.  Please let us know should you require an alternative collection or delivery time and we will endeavour to accommodate your request.

If you have chosen to collect your order and to pay on collection then we will hold your order for you for 7 days.

Returns

We hope that you will be happy with your order, but should you wish to return it then you may do so with 14 days of receipt of your goods.  Please note that in order for us to make a refund goods must be received by us unused in their original packaging and in an undamaged condition.  For hygiene reasons we cannot accept returns of facemasks, hair accessories or earrings if the packaging has been opened.

Please notify us by email to info@pimlicotrove.co.uk if you are returning an order specifying whether or not the goods are being returned because they are faulty.  Please return the goods to our shop at the following address:

Pimlico Trove

20 Upper Tachbrook Street

London SW1V 1SH

If you returning goods by post we recommend that use a recorded delivery service as we cannot be held responsible for items that get lost in the post.

Please refer to the Terms & Conditions page of our website for more information on our returns policy for website orders.

Please note that the returns policy on our website applies only to orders made through the site.  Purchases made in our shop are subject to different conditions which are displayed in our shop and available upon request.