This policy sets out how we, Austral Tours Limited t/a Pimlico Trove, collect and use personal information.  We may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes.  This policy was last updated on 9 July 2020.

What information we collect and how we use it

When you make a purchase or use the contact form on this website or give us personal information in our shop or over the telephone, we will ask for your name and contact details; such as email address, telephone number and home address.  We will use this information only for the purposes of fulfilling your order, responding to your query or for contacting you as previously agreed with you.  We will not use your contact information for marketing purposes nor will we share your information with third parties.


Our website uses cookies to improve your experience while you navigate through the site. The cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the site. We also use third-party cookies that help us analyse and understand how you use this website. These cookies will be stored in your browser only with your consent and you have the option to opt-out of these cookies, although this may affect your browsing experience.  If you wish, you can also adjust your browser to restrict and remove cookies.  For more information about cookies please see

Data storage and Security

We may store your personal information for future use and will take all reasonable steps to protect this information.  We cannot however guarantee the security of any data that you disclose online and will not be responsible for any security breach unless it is due to our own negligence.

Control of your information

If you would like a copy of the information that we hold on you or if you would like to correct or delete it then please contact us on